Where Awareness
Creates Excellence
Advancing human intelligence
for safer operations and
stronger leadership
Elevating the Human
Standard of Elite Operations
AVIATION-GRADE HUMAN PERFORMANCE FOR ELITE ORGANISATIONS
Factor Human is a boutique advisory and training firm shaping the human standards behind elite performance. Rooted in Business Aviation and refined for a world of rapid technological change, our work strengthens the one element no system or AI can replicate: The Factor Human. The awareness, judgement and behavioral mastery that turn performance into excellence.
Drawing on aviation’s high-stakes discipline, we developed the Factor Human Model™, a proprietary framework used to elevate human reliability, clarity and service intelligence across Business Aviation, FBOs, leadership teams and UHNW family offices. All programs follow aviation-grade methodology and are fully EASA- and FAA-aligned. Whether advising operators, corporate leaders or private households, our mission is simple: to shape the Factor Human within your organization and elevate your standard from competent to exceptional and from exceptional to unmistakably elite.
Strategic human
performance advisory
for aviation, leadership and service-critical environments.
Elite human-performance intervention for leaders, operators and private households. Strategic guidance to elevate clarity, judgement, behavioural reliability and service intelligence across complex or high-responsibility environments. Rooted in Business Aviation and refined for corporate and UHNW settings, our work brings the discipline, precision and service ethos of high-stakes aviation directly into organisations, leadership teams and private estates.
Advisory
Human standards
and leadership excellence
Strategic human-performance guidance for leadership, operations and private households. Strength-ening discipline, judgement and behavioural reliability in high-responsibility roles.
Expertise
THE factor Human
Model for safer performance
Aviation-grade behavioural science applied to organisational ans service excellence.Enhancing precision, communication and reliability where safety, reputa-tion and first impressions matter.
VIP Academy
Tailored development for teams & UHNW environments
Bespoke training programs and behavioural masterclasses. Fully EASA- and FAA-aligned development for executives, operational teams and UHNW household staff.
Our EXPertise
The Factor Human Model™
A structured approach to turn awareness into measurable operational excellence.
Two decades of international Business Aviation and leadership coaching have shown one truth: The decisive factor in any high-stakes environment is the human being. Our approach places the individual at the centre of operational excellence.
Built on the discipline, behavioural intelligence and service ethos of aviation, the Factor Human Model™ translates these principles into corporate, leadership and UHNW environments. The model is structured into three dimensions. Each one addressing a critical layer of human performance and can be integrated step by step to elevate teams, operators and private households from standard to elite.
the 3 dimensions OF
the factor human model
A structured approach to turn awareness into measurable operational excellence.
VIP EXCELLENCE ACADEMY
BY FACTOR HUMAN
Where discipline meets elegance and service becomes a standard of excellence
Factor Human’s VIP Excellence Academy provides high-precision, EASA/FAA-aligned training for aviation, leadership and UHNW service environments. Discreet, tailored and grounded in aviation-grade human performance science. Designed to elevate operational excellence, leadership clarity and elite service culture.
AVIATION
GROUND TRAINING
Operational training for
flight crews & ground staff.
-
Safety procedures
-
Emergency response
-
Service precision
-
Crew coordination
-
Passenger excellence
COACHING AND
CORPORATE TRAINING
Behavioural excellence for leaders and executive teams.
-
Leadership clarity
-
Behavioural mastery
-
Communication discipline
-
High-stakes decision making
-
Team alignment
Elite Service and Safety Culture
Luxury service mastery for VIP FAs, family offices & private staff.
-
UHNW service conduct
-
Discretion & etiquette
-
Guest experience design
-
Household coordination
-
Butler & PA excellence
Who We Serve
The Factor Human Segments
For Aviation, Leadership and
Ultra-Private Service Environments
Factor Human supports clients who operate in environments where human performance, discretion and behavioural reliability define the standard of excellence. We advise and train Business Aviation operators, FBOs & GATs, executive leadership teams, and UHNW family offices whose operations demand clarity, trust and impeccable service culture.
Operational excellence for
flight departments, crews,
and FBO/GAT environments.
For operators, ground
services and crew members
Business Aviation
• Crew performance
• Safety reliability
• Service consistency
• Coordination & precision
• Aviation-grade standards
ORGANIZATIONS
For executive teams and
leadership environments
Behavioural intelligence and human performance for leaders and service-critical organisations.
• Leadership clarity
• Decision discipline
• Team alignment
• Communication precision
• High-stakes performance
Family Offices
UHNW Households, Private Staff, Service Environments
Discrete training and behavioural mastery for private staff, personal service roles &household operations.
• Household professionalism
• Discretion & trust
• Elite service culture
• Coordination & etiquette
• PA & butler excellence
WHAT OUR CUSTOMERS SAY
We look forward to understanding your challenges and designing a tailored human performance intervention for your operation, team or leadership environment.
Ready to shape the Factor Human
within your company and elevate your
organisation to a higher standard of excellence